FAQ
Q: How can I be sure that my guitar will sound good with a preset purchased from your website? After all, every guitar sounds different and has different pickups or strings!
A: Indeed, a guitar’s tone depends on many factors, so achieving consistent sound can be a challenge. However, at Noise Harmony, we’ve risen to this challenge. Thanks to our extensive library of DI recordings from various guitars, as well as the instruments we own, we ensure that our presets are made as universal as possible. Our tones are not just another set of dull cover packs that recycle the same formulas. Our sounds come directly from us — we always aim to approach tone creation creatively, using advanced techniques and unique solutions. We are inspired, and we want to inspire others. Remember, every pack includes a detailed guide that will help you fine-tune the preset to suit your guitar, ensuring you’ll be satisfied with the result. The guide is intuitive enough for you to navigate the settings, even if you’re not very familiar with gear. Additionally, by purchasing our presets, you’re investing in yourself and your growth. You’ll be able to learn from the creative and unconventional solutions we use, gaining valuable insights along the way. Don’t wait — try it for yourself! And if you’re still unsure, check out our free section, where you’ll find many interesting presets that might convince you it’s worth investing in Noise Harmony’s creative premium preset packs. Get the tone your playing deserves!
Q: What payment options are available in the store?
A: We accept credit card payments (VISA / MasterCard / AMERICAN EXPRESS, etc.) and payments via PayPal.
Q: How secure is the online store? Will my data be protected?
A: Your data will be treated confidentially through Stripe services and encrypted with SSL (Secure-Socket-Layer) server software. Encrypted information about your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D Secure procedure.
Q: What exactly happens after placing an order?
A: After placing an order and processing of your payment, you will immediately receive an order confirmation by email with a link to download your order.
Q: I am having technical problems with my product.
A: If your problem is not covered by the FAQ, please contact us by email at office (at) noiseharmony.com.
Q: What if I am not satisfied with my purchase?
A: Due to the nature of the digital products we offer, we provide refunds only in strictly defined cases. Learn more in the Refund Policy section.
Q: What if I have further questions?
A: We are available to help you with any issue, contact us: office (at) noiseharmony.com.
Q: How long will delivery take?
A: All products are delivered instantly via email (it can take few minutes of wait to recieve mail). After your payment is processed, you will receive a download link. Customers will receive links to download digital products as a link sent by email, which will be valid for 30 days.
Q: Why haven't I received my order/confirmation?
A: Some email services may incorrectly flag automated messages from our servers as spam – if you haven't received anything, first check your spam folders. It's also possible that you provided an incorrect email address – in this case, please contact our customer service to verify if we have received your order.
Q: My download got lost. Can I get a new download link?
A: You can request a new download link through office (at) noiseharmony.com, using the email address you used for the original purchase.
Q: Is there a possibility to get technical support after purchase?
A: Yes, we offer technical support for our customers. Contact us if you encounter any issues with the purchased services.
Q: Do you offer user manuals for purchased products?
A: Yes, in most cases, we provide user manuals or technical support for our digital services. Contact us if you need additional assistance.
Q: Can I subscribe to your newsletter to receive information on new products and promotions?
A: Yes, you can sign up for our newsletter to receive regular updates on new products, promotions, and special events. Subscribe on our website to learn more.
Q: Why is the price displayed in EUR at checkout?
A: Noise Harmony operates from Europe, the currency ultimately transferred will be Euro.