FAQ
Q: What payment options are available in the store?
A: We accept credit card payments (VISA / MasterCard / AMERICAN EXPRESS, etc.) and payments via PayPal.
Q: How secure is the online store? Will my data be protected?
A: Your data will be treated confidentially through Stripe services and encrypted with SSL (Secure-Socket-Layer) server software. Encrypted information about your order, your name, address, credit card, or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D Secure procedure.
Q: What exactly happens after placing an order?
A: After placing an order and processing of your payment, you will immediately receive an order confirmation by email with a link to download your order.
Q: I am having technical problems with my product.
A: If your problem is not covered by the FAQ, please contact us by email at office (at) noiseharmony.com.
Q: What if I am not satisfied with my purchase?
A: Due to the nature of the digital products we offer, we provide refunds only in strictly defined cases. Learn more in the Refund Policy section.
Q: What if I have further questions?
A: We are available to help you with any issue, contact us: office (at) noiseharmony.com.
Q: How long will delivery take?
A: All products are delivered instantly via email (it can take few minutes of wait to recieve mail). After your payment is processed, you will receive a download link. Customers will receive links to download digital products as a link sent by email, which will be valid for 30 days.
Q: Why haven't I received my order/confirmation?
A: Some email services may incorrectly flag automated messages from our servers as spam – if you haven't received anything, first check your spam folders. It's also possible that you provided an incorrect email address – in this case, please contact our customer service to verify if we have received your order.
Q: My download got lost. Can I get a new download link?
A: You can request a new download link through office (at) noiseharmony.com, using the email address you used for the original purchase.
Q: Is there a possibility to get technical support after purchase?
A: Yes, we offer technical support for our customers. Contact us if you encounter any issues with the purchased services.
Q: Do you offer user manuals for purchased products?
A: Yes, in most cases, we provide user manuals or technical support for our digital services. Contact us if you need additional assistance.
Q: Can I subscribe to your newsletter to receive information on new products and promotions?
A: Yes, you can sign up for our newsletter to receive regular updates on new products, promotions, and special events. Subscribe on our website to learn more.
Q: Why is the price displayed in EUR at checkout?
A: Noise Harmony operates from Europe, the currency ultimately transferred will be Euro.